A few weeks ago my colleague demonstrated a straight forward business case for the use of search technology as the means to reduce the hard costs associated with internal customer support centres in the retail banking environment . Using ‘back of the napkin math’ and relying on a few core...

Recently I have found myself in client meetings raising the topic of search as a strategy. A critical distinction I have to make, time and time again, is that search as a strategy does not equate to search as a product. As I reflect on these conversations, I cannot help being reminded of a former colleague...

I have a tendency to think and speak in analogies. I can’t help myself I am a story teller by nature. Sometimes my stories are in the form of anecdotes and sometimes they are pictures I draw on scraps of paper scattered around my desk. Inevitably, whatever the topic, whatever my point, I will find...

A recent post at Google illustrates how important it is to carefully render search results. It shows the result of a usability study tracking eye movement through search results, and considers different techniques to drive the best end result. Sure, makes sense for Google, but for Enterprise Search solutions...

I am excited and fascinated by the evolution of search. Since my first introduction to interactive consulting back in 2000, I have spent most of my time working with clients on their public facing websites. I must admit, I had come to think about search almost exclusively from the perspective of SEO...

I know that posts from PDC 2008 are getting a bit long in the tooth, but I was looking over my session notes and couldn't not share it. It's a session where one of the senior MS team members that delivered the NBC Sliverlight portal for the Olympics talked about the project from beginning to...

Earlier this year I headed up a development team to build 2 Silverlight applications for The Weather Network. The first application to be released a few weeks ago is “ WeatherEye Golf ” ( press release ) which provides weather information for over 17,000 golf courses in Canada and the U.S...

You can read the official press release here - it's been a really amazing project for us and the folks at Workopolis are incredible to work with. Hopefully we'll have more info to share soon... In the mean time, all I have to share is this logo: